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Bank Technology News July 2003 Holly Sraeel	What's in a Finance Acronym? Surprise... Very Little. in an industry confronted by increasing regulation and stiff competition, players in financial services have been bombarded by a series of buzzwords, catch phrases and acronyms. After years of careful observation, one might argue the money's in the acronym, not in what the acronym actually means.
CIO December 1, 2003 Gary Beach	Doing More with Less Has Limits A new dialect of ROI is now being spoken by CIOs and vendors. And this language makes no sense.
CRM August 2004 Jason Compton	How to...choose the right metrics for determining ROI Four keys to evaluating the success of your CRM investment.
CRM April 2003 Ginger Conlon	Making CRM Pay Off Like any worthwhile endeavor, it takes a great deal of planning and effort to get real results from CRM.
CRM September 24, 2004 Jason Compton	The Age of Fluff-Free ROI Companies are increasingly calculating their CRM returns on hard numbers.
CRM July 2012 Kelly Liyakasa	For Social Success, Build a Business Use Case Companies that fail at measuring ROI say it's too hard, too early, or they weren't asked.
U.S. Banker February 2007 Ed See	Driving Growth Through Marketing Growth remains a top concern in banking, with many looking to marketing to be a key driver. While marketing can be a successful tool, it also can be a very expensive failure.
CIO February 1, 2004 Jack Keen	Taking the Measure of Vendors Many vendors claim they can help CIOs make the case for ROI. Here's how to tell the good guys from the fakers.
CRM April 2003 Martin Schneider	Prove It Gone are the days when CRM vendors could pitch features and functionality, close the deal, hit the trail, and never look back. Today's CRM buyers demand proof during the presale that the CRM technology they are considering will deliver the promised results.
CFO July 1, 2003 Alix Nyberg	Buyer Be Aware Overbuying and elusive ROI measures plague CRM, yet customers continue to sign on.
CIO July 15, 2002 Mohanbir Sawhney	Damn the ROI, Full Speed Ahead "Show me the money" may not be the right demand for e-business projects.
CIO July 15, 2002 Derek Slater	Get in Touch with Your Inner CFO How can the CIO and CFO quit arguing and come together? Who better to tell us than leaders who have lived both roles simultaneously.
CFO October 15, 2002 Scott Leibs	The Case Against the Business Case Are there lessons to be learned from a well-fitting pair of chinos? Business-school professors Jeanne Ross and Cynthia Beath applaud the thinking behind Land's End's online virtual dressing room (with no ROI justification) and caution companies against turning ROI into a security blanket.
Entrepreneur June 2004 Nancy Michaels	Pay Dirt! Gauging your return on investment is of key interest to businesses today. Here's how to get the most from your sponsorship dollars including some helpful Web sites.
Search Engine Watch February 24, 2011 Nathan Linnell	The Social Media ROI Conundrum Don't be shortsighted -- look at these four essential components to see how social media can impact the long-term health of your brand. This is where you'll find the true value of social media.
CRM October 18, 2004 Joshua Weinberger	Metrics Should Define Results Setting benchmarks to determine the success of a CRM initiative is a must. The metrics that matter most are those taken when agents are serving customers.
CIO May 26, 2009 Jarina D'Auria	Bulletproofing the IT Budget CFOs offer advice to CIOs on creating a winning budget and setting financial strategy.
CRM August 2, 2004 Joshua Weinberger	Hot Seat: CRM Success Means More Than Avoiding Failure CRM vendors, analyst spout off on what it takes for CRM success.
U.S. Banker May 2003 Michael Sisk	Street-Like Valuations For Technology Buys? The call for ROI has one firm contending it provides dollars-and-cents insight into technology buys -- and the impact on share price. A CFO's dream or an industry nightmare?
CRM December 1, 2005 Denis Pombriant	Goodbye ROI It's time to alter how we think about financial rewards from technology investments -- not all rewards are tangible.
CIO January 15, 2002 Ken Denman	Bottom-Line Redux When budgets come under fire, CIOs should mimic their peers...
CFO March 1, 2012 David Rosenbaum	So, You're the Boss of the CIO. Now What? CFOs are more likely than ever to oversee IT. How much do you need to know in order to manage it effectively?
Bank Technology News September 2005 Michael Grebb	A Crystal Ball For IT Success Executives talk about ROI frequently when pondering new initiatives. But what exactly does it entail? Banks are finding that going beyond a money in/money out measurement isn't as easy as it looks.
Bank Systems & Technology January 4, 2010 Penny Crosman	Consumer Trust in Banks Declined in Past Six Months, Bank Execs Say Innovation seen as key to boosting trust, but only one of four banks has laid out strategy.
CIO June 1, 2002 Raghavan Rajaji	Lessons in Shareholder Value To deliver real value to the business, CIOs must make all investment decisions with the company's long-term goals in mind
CFO November 17, 2003 John McPartlin	IT Budgets and ROI Purse strings are lossening ever so slightly, but that won't slow the quest for better metrics.
Bank Systems & Technology February 1, 2007 Art Gillis	2007: In Your Dreams This author has been telling it like it is in the banking technology industry for 36 years. Here, he offers his unique outlook for 2007.
CRM August 10, 2010 Juan Martinez	The Missing Piece(s) of Social Media A panel of executives from industry-leading social media platform vendors answer questions about what businesses need to know about social CRM.
CFO October 15, 2002 Norm Alster	After the Deluge Despite a torrent of interest in ROI, truly workable solutions are just beginning to emerge.
AskMen.com Simon Sinek	Success In Life It's our undying belief in what we do and its value to the world, not the numbers we can generate, that inspires others to support us.
CFO March 1, 2008 Kate Plourd	Custom Fit In finance training, one size may not suit all.
CRM February 2003 Ginger Conlon	Can't Get No Dissatisfaction In an exclusive survey conducted, CRM magazine finds that a surprising number of executives are pleased with their CRM system -- and with their results.
CIO January 1, 2003	The Year In Review - Big Issues of 2002 Security. Cost cutting. Security. Saving money. Security.
CFO Scott Leibs & Alix Nyberg	All Hail the ROI As ROI comes back in vogue, finance executives are reemerginig as technology decision-makers; also, contract management software is booming...
Bank Technology News February 2002 Louise West	Good News for CRM and Outsourcing Vendors Despite the economic slump, banks in Europe are still prepared to spend on certain areas of IT...
CIO June 15, 2003 Jack Keen	ROI's Secret Ingredient - Real Value Numbers aren't everything. Don't underestimate the importance of weaving a good story into your business case.
CIO December 14, 2010 Adam Hartung	To Add Value Through IT, Pick Up the Ball Stop playing defense. Proving IT value means devising new strategies for gaining revenue using technology.
Bank Technology News May 2010 Rebecca Sausner	The Mobile Tipping Point Consumers' ever-increasing use of their ever-more-sophisticated mobile devices put institutions in the enviable position of rolling out technology just as consumers are ready to embrace it.
CRM April 2004 Jim Dickie	What Will Wake You Up at 3:00 A.M.? Executives say data issues are their number one CRM concern.
U.S. Banker July 2009 Glen Fest	The Dollars and Sense of Going Mobile Banks that latched onto mobile banking a few years ago were more interested in first-mover advantage than profitability.
CIO March 1, 2002 Edward Prewitt	The State of the CIO The 2002 State of the CIO special report describes a job role in transition...
CRM March 1, 2004	Just 1 Question Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are?
CRM August 2005 Jim Dickie	Demystifying the ROI of CRM Know your firm's biggest pain points and determine how damaging they can be to your business if left untreated. First identify the problem, then find the solution -- and CRM ROI will then become a much simpler matter.
CRM July 1, 2003 Phillip Britt	Eight Building Blocks for CRM Success Companies are continuing to pursue CRM projects in 2003 despite the discontent from many about earlier failures and the harsh business climate. But most companies are now taking a more cautious approach to their implementations.
Wall Street & Technology April 14, 2008 Cory Levine	Gartner Offers Financial Institutions Tips to Broaden Client Relationships By helping customers better manage their finances with access to external data, financial institutions can broaden their customer relationships and meet some of their own short-term cost and revenue challenges.
CRM May 1, 2003 Martin Schneider	News in Brief Forty-two percent of the total number of CRM software licenses bought by businesses goes unused, a recent Gartner survey reveals... Lending more credence to the hosted CRM model, Salesforce.com CEO Mark Benioff announced the company's profitability... etc.
CIO August 20, 2010 Thomas Wailgum	The New New CIO Role: Big Changes Ahead It's make-or-break transformation time for CIOs. Those who can only take orders are being ousted. Those who seek to become true strategic business leaders should concentrate on four key areas.
CIO January 26, 2012 Fred O'Connor	Five Tips for Dealing with Your CFO CFOs are increasingly calling the shots, which means CIOs are reporting to them, not the CEO. Do you know how to talk business in a way they'll understand? If you're all about the tech, the answer is no.
CIO October 12, 2009 Simone Levien	IBM's "The New Voice of the CIO" Survey Reveals Innovative CIOs Survey Results show how CIOs are spending their time and what they're doing to maintain and increase competitive advantage.
Bank Technology News April 2001 David Rountree	Customers Rule Today Long before the Internet, the customer was said to be king. But the Net appears to spell certain, if slow, death for banks that don't act accordingly...