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CRM
February 2, 2003
Barton Goldenberg |
Business in an Instant The six primary benefits of becoming a real-time enterprise   |
CRM
June 2, 2003 |
CRM Defined: Real-Time Enterprise A real-time enterprise (RTE) shares information with employees, customers, and partners in real time through the complete supply and demand chains. This allows the company to instantly alert individuals to changes in customer demand, inventory, competitive actions, and profitability. |
CRM
February 2, 2003
Martin Schneider |
The Real (Time) Deal Though many hold different opinions on just where real-time CRM business is going, all agree on one thing: The real-time enterprise is not a passing fad, but here to stay. |
CIO
March 1, 2003
Mohanbir Sawhney |
Real-Time Reality Check The Real-Time Enterprise is the next hyped thing. Don't get swept away. |
CRM
September 2005
Barton Goldenberg |
'Information at Your Fingertips' These five business drivers will propel real-time CRM over the next decade: The need to be increasingly customer focused... Increased competition... An increased emphasis on better market segmentation... etc. |
CRM
January 2005
Barton Goldenberg |
5 Ways to Refocus Your CRM Efforts This year, seize new opportunities for gaining--and keeping--customer loyalty. |
CRM
July 2003
Martin Schneider |
Getting IT Together Integration is a four-letter word in the world of CRM, but it doesn't have to be. What follows are the real issues behind integrating CRM solutions with an enterprise's existing systems, and how to simplify what could otherwise grind CRM initiatives to a halt. |
CRM
October 2015
Leonard Klie |
The Age of Speech Analytics Is Close at Hand The Johnny-come-lately in contact centers is poised to become Johnny-on-the-spot |
IndustryWeek
May 1, 2003
Tonya Vinas |
CRM 2.0 Companies are building more focused customer strategies as products emphasize low cost, quick implementation and extended capabilities. |
CRM
February 2006
Barton Goldenberg |
The Future of CRM: Real Time Always on, always connected, real-time CRM will be the prevalent way to conduct business in 10 years. |
CRM
August 2, 2010
Alex Dayon |
From Deflecting Customers to Embracing Them Six ways that the new Internet - a mobile, social, and real-time Internet - is changing the playing field for CRM and putting customers back in control. |
CRM
October 2013
Barton Goldenberg |
Software Advances Are Propelling CRM to New Heights Seven trends businesses cannot afford to ignore. |
CRM
December 2003
Lisa Picarille |
Five Ways to Be a Good Customer Here's what every CRM project leader must do when dealing with internal staff, vendors, integrators, and consultants to ensure the CRM initiative is truly fruitful. |
Insurance & Technology
May 16, 2007
Susana Schwartz |
Drive For Automation Causes Insurance Carriers To Integrate The Internet has yielded more choices among comparative raters and aggregators, thus elevating agents to a more powerful position as the gatekeepers to multiple company ratings. |
CRM
August 4, 2015
David Myron |
Social CRM Mistakes and How to Avoid Them Follow these 10 steps to deploy a successful social CRM strategy. |
CRM
March 2015
Maria Minsker |
The 2015 CRM Rising Stars: NICE Systems Innovates with Real-Time Analytics The veteran vendor is this year's comeback kid. |
CRM
September 2003
Ginger Conlon |
The 2003 Influential Leaders One of the great things about the CRM industry is the group of outspoken leaders who continually push for its success. Here, we spotlight customer-company and vendor executives who have made a significant impact in their company or on the industry in the past year. |
CRM
March 2005
Jason Compton |
You've Got Questions, We've Got Answers We went into the market to talk with CRM users about their main challenges, and then went back to industry experts for solutions. Here's what we found. |
CRM
March 2004
Barton Goldenberg |
People Make or Break a CRM Initiative What drives CRM success is getting the people, process, and technology mix right. The people side of a CRM initiative accounts for 50 percent of its success, so it is especially important to tackle that aspect from the outset |
CRM
September 2015
Michael Vickers |
Is Your CRM System Aligned with Your Entire Business? For peak efficiency, your enterprise solution needs to wear many hats |
CRM
April 1, 2004
Martin Schneider |
Market Watch: Mobile Sales Is on the Move Providing field salespeople real-time access to data is a central promise of CRM providers. |
CRM
July 2014
Barton Goldenberg |
Forging the Next CRM Frontier Integrated technologies hold great promise for the future of CRM. |
Bank Technology News
March 2011
Michael Sisk |
Are Banks Ready For Real-Time? Given banks' interest in real-time marketing, many vendors are trying to solve technology and business issues. |
CRM
May 7, 2015 |
NICE Expands Its WFM, Analytics, and Recording Solutions Employee Engagement Manager added to NICE's workforce management solution, while Vidyo integration and cloud availability announced for its analytics products. |
IndustryWeek
May 1, 2004
Doug Bartholomew |
Getting Real With Real Time Manufacturers achieve real-time goal by focusing on slices of key data, not the entire enterprise. |
Insurance & Technology
July 11, 2008
Karen Pauli |
Integrated Agency Management Systems Key to Improving Agent Performance and Efficiency Agents want fully integrated systems that offer a single entry of data, a single view of the customer, and mobile and real-time functionalities. |
CRM
July 2005
Barton Goldenberg |
Real-Time CRM: A Business Revolution in the Making Three trends are bringing companies to the next logical step and will fuel the next major growth in CRM and help organizations respond to customers' needs in real time. |
PC Magazine
September 21, 2004 |
Age of Empires II: The Age of Kings The king of real-time strategy games has yet to be dethroned. |
CRM
May 1, 2003
Jim Dickie |
Is Less Better Than More? Small CRM implementations are often more successful than large ones. |
CRM
October 23, 2015
Richard Woolf |
How to Leverage CRM to Build a Killer Sales Team Get your reps up to speed on your system, then get them to actually use it -- every day. |
CRM
July 14, 2015
Javier Peralta |
Choose the Right CRM Solution for Your Small Business Mobility, flexibility, and automation will help you get the most out of your system. |
IndustryWeek
July 21, 2010 |
The Inside Story on Mobility Manufacturers are reaping benefits throughout their operations as they tap into the power of mobile devices and applications. |
CIO
December 1, 2003
Mike Hugos |
Real-Time One Domino at a Time Real-time data can prevent distortions in product demand forecasts. But as Network Services' CIO learned, it isn't something that can happen all at once. |
Fast Company
July 2001
George Anders |
Why "Real-Time" Business Takes Real Time They have the technology: Using Internet-driven software, companies can now access up-to-the-minute sales and market data. Are they ready to flip the switch? |
Linux Journal
April 2000
P. Mantegazza, E. Bianchi, L. Dozio, S. Papacharalambous, S. Hughes & D. Beal |
RTAI: Real-Time Application Interface An introduction to RTAI for deterministic and preemptive real-time behavior for Linux. |
CRM
August 2014
Sarah Sluis |
Retailers Plan Investments in Real-Time CRM Mobile marketing, in-store customer ID, and analytics are on the real-time road map. |
CRM
June 2, 2003
Barton Goldenberg |
Goodbye Wires Hello instant-connectivity-and-contact customer access. |
CRM
March 2003
Ginger Conlon |
Stand by Me One of the main reasons companies implement CRM is to foster customer loyalty. But as a customer of CRM vendors, how loyal should you be? |
CRM
November 2003
Ginger Conlon |
How Do You Measure Success? Let us count the ways: Sales measures success one way, marketing another way, service another, and IT yet another. For this reason the first step of any CRM initiative should be to set mutually agreed-upon goals and metrics. |
CRM
September 2003
Barton Goldenberg |
Service Is the Long-Term Winner Combining CRM with product excellence delivers competitive differentiation that can outlast the competition. |
Bank Systems & Technology
November 30, 2004
Cynthia Ramsaran |
Legacy: To Be or Not to Be in the Way Analyst says bankers are holding back real-time banking, not legacy systems. |
CIO
May 15, 2003
Christopher Lindquist |
Real Timing New products and current trends are making real-time a reality |
CRM
January 4, 2016
Sam Del Rowe |
NICE Engage Platform Integrates with Microsoft's Skype for Business The solution brings real-time customer information and 100 percent call recording to Microsoft's communications system. |
CRM
July 1, 2004 |
Heard and Overheard Quotations about CRM. |
HBS Working Knowledge
April 5, 2004
Kenneth G. McGee |
How Real-Time Info Makes a Real Difference When Amberwood Homes adopted real-time scheduling, its profit margin soared... A book excerpt from Heads Up: How to Anticipate Business Surprises and Seize Opportunities First... |
InternetNews
December 7, 2009 |
Red Hat Tunes Up Real-Time OS MRG 1.2 unveils a host of new enhancements and performance improvements. |
CRM
September 19, 2014
Bryan Collins |
The Zen of a Connected Business Six benefits of integrating CRM and enterprise resource planning. |
IndustryWeek
March 1, 2002
Doug Bartholomew |
Not Ready For Real Time? Promises to deliver a transparent view of the supply chain have fallen short... |
CRM
March 21, 2014
Kostojohn & Ghalayini |
Build a Solid CRM Foundation Master the basics before taking on the latest innovations. |
Insurance & Technology
February 10, 2009
Katherine Burger |
Research Reveals Most Agents Are Using Real Time Functionality Popular uses include inquiries, endorsement processing, rating, agency management; more carriers get on board. |
